Privacy Policy

How we collect, use, and protect your personal information.

Last updated: January 2026

1. Who We Are

MortgageHub NZ (we, our, us) is a New Zealand-owned mortgage broking business. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020.

2. Information We Collect

We may collect the following types of personal information:

  • Name, contact details, and date of birth
  • Employment and income information
  • Financial history, assets, and liabilities
  • Identification documents (passport, driver's licence)
  • Property and loan preferences
  • Credit history and credit-related information

3. How We Collect Information

We collect information directly from you through our website forms, phone calls, emails, and in-person consultations. We may also collect information from third parties such as credit reporting agencies, employers, and lenders, but only with your authorisation.

4. How We Use Your Information

We use your personal information to:

  • Assess your eligibility for home loan products
  • Compare lenders and recommend suitable loan options
  • Prepare and submit loan applications on your behalf
  • Communicate with you about your application and ongoing servicing
  • Comply with legal and regulatory obligations
  • Improve our services and website experience

5. Sharing Your Information

We may share your information with lenders, credit reporting agencies, valuers, solicitors, and other parties involved in your loan application — always with your consent. We do not sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. This includes secure servers, encrypted data transmission, and strict access controls within our team.

7. Your Rights

Under the Privacy Act 2020, you have the right to access and correct any personal information we hold about you. To request access or make a correction, please contact us using the details below.

8. Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us:

  • Email: [email protected]
  • Phone: 0800 MORTGAGE
  • Address: Level 3, 123 Queen Street, Auckland CBD 1010, New Zealand